Shipping Delays Hurt Christmas Cheer

During the holiday season, delays at the U.S. Postal Service derailed shipments and left storeowners and customers disappointed.

Anita Embry, owner of Trains in the Attic in La Grange, Kentucky, told WHAS-TV that more than 1,000 shipments were stuck at a local postal facility. According to USPS tracking, many packages sat for days without movement.

Frustrated customers asked for refunds, further complicating the situation. The Postal Service acknowledged delays due to weather and high volumes.

Embry monitored packages on a daily basis to keep customers updated, but there was little she could do to overcome the delays. Embry estimated refunds could cost the store thousands of dollars.